Deposits and Cancellation Policy

DEPOSITS AND CANCELLATION POLICY

We request a deposit of £10 per person for parties of 8 & above no later than 14 days prior to reservation with the exception of all party sizes booked during the Christmas menu period and key dates such as Valentines Menu

Deposits will be deducted from the bill on the day of the reservation. 

Cancellation Policy

The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.

Accordingly, the following applies:

1. We reserve the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice.

2. For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 24 hours prior to your booking.

3. Hamlet Restaurant reserves the right to charge a cancellation fee of £10 per person for any bookings changed or cancelled within this 24 hour notice period.

4. The cancellation fee reflects the cost incurred by Hamlet Restaurant in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.

5. We will notify you if any cancellation fee is applied.

6. Any bookings which fail to turn up without any prior notice, will also incur a £10 per person fee.

7. Where possible, the Hamlet team will actively manage restaurant bookings by checking attendance with the main guests/contact we have in our bookings diary.

8. All outside bookings are booked at the discretion of the attendees. Any deposits made are non refundable unless in the event of unexpected weather and an outdoor reservation cannot be moved indoors.

9. If deemed appropriate Hamlet will endeavour to offer a transferable date for “The Chef’s Table” on one occasion. However this will be equivalent to the same cost of original booking and in the case where this is not possible the additional cost will be added to the booking. All Chef’s table pre payments are non refundable in all circumstances.